Responsible Gaming at pj0k
At pj0k, we believe entertainment and safety go hand in hand. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support needed to keep gambling a fun and controlled activity — never a source of harm.
Our Commitment to Safe Play
pj0k is committed to providing a safe, transparent, and genuinely enjoyable gaming environment for all players across Dhaka, Chittagong, Sylhet, Khulna, and beyond. Gambling should always be a leisure activity — one undertaken freely, within personal financial limits, and never as a means to generate income or escape personal difficulties.
Strict Age Verification — 21+ Only
pj0k enforces a minimum age of 21 years for all account registrations. Every player undergoes identity and age verification as part of the KYC process. Any account found to belong to a person under the age of 21 is immediately suspended and any associated funds are withheld pending investigation. We take underage gambling extremely seriously and have zero tolerance for attempts to circumvent our age controls.
Ongoing Player Behaviour Monitoring
pj0k's platform actively monitors player betting patterns, session durations, and deposit frequencies. Where our systems identify indicators consistent with problem gambling — such as unusually rapid loss-chasing behaviour, significant increases in deposit frequency, or extended play sessions without breaks — our responsible gaming team proactively reaches out to the player with information and support options.
Trained Support Staff
Every member of pj0k's customer support team receives training in responsible gaming awareness. Our agents are equipped to identify signs of distress in player communications, provide appropriate information about pj0k's responsible gaming tools, and direct players to professional external support organisations where needed. Support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).
Transparent Terms and Fair Play
pj0k publishes clear, plain-English terms for all bonuses, promotions, and wagering requirements. We do not use deceptive practices, hidden conditions, or aggressive re-engagement tactics designed to exploit vulnerable players. All game outcomes are governed by certified random number generators to ensure provably fair results on every spin, hand, and bet placed on the platform.
Player Safety Tools
pj0k provides a comprehensive set of responsible gaming tools that put you in direct control of your gambling activity. All tools are available at no cost and can be activated instantly by contacting our support team.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap on your account. Once your chosen limit is reached, no further deposits will be accepted for that period. Limits can be decreased immediately but increases take 7 days to take effect — protecting you from impulsive decisions during a losing streak.
Loss Limits
Define the maximum amount you are willing to lose in a given time period. When your net losses reach your chosen threshold, your account will be paused for that period automatically. This tool is particularly useful for players who want a hard financial boundary without needing to self-exclude entirely.
Session Time Limits
Set a maximum duration for each individual gaming session. When your time limit is reached, you will receive a clear on-screen notification and your session will be ended. Taking regular breaks is one of the most effective ways to maintain perspective and prevent impulsive over-betting behaviour.
Cool-Off / Time-Out
Request a temporary break from the platform for a period of your choosing — typically 24 hours, 7 days, 30 days, or 90 days. During a cool-off period your account is suspended: you cannot log in, deposit, or place bets. Marketing communications are also suspended for the duration of your time-out.
Self-Exclusion
If you feel that gambling is causing serious harm to your finances, relationships, or mental health, you can request a full self-exclusion from pj0k. Self-exclusion permanently closes your account for a minimum period of 6 months, with options for 1-year, 3-year, or permanent exclusion. Your request is processed within 24 hours of verification.
Marketing Opt-Out
Opt out of all promotional emails, SMS messages, and in-platform bonus notifications at any time. Players who have activated any responsible gaming restriction are automatically removed from all marketing lists for the duration of their restriction period. Opting out of marketing has no impact on your account functionality or bonus eligibility.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling that has moved beyond healthy entertainment. If several of these apply to you or someone you know, please reach out to our support team or a professional organisation immediately.
Chasing Losses: Continuing to gamble — and increasing bet sizes — specifically to recover money that has already been lost, rather than for entertainment.
Gambling with Money You Cannot Afford to Lose: Using funds allocated for rent, food, utilities, or loan repayments to fund gambling deposits. Borrowing money from family, friends, or financial institutions specifically for gambling purposes.
Inability to Stop: Repeatedly attempting to cut down or stop gambling but finding yourself unable to do so, or experiencing significant distress when you try to stop.
Preoccupation with Gambling: Thinking about gambling constantly — planning the next session, reliving past wins and losses, or feeling restless and irritable when unable to gamble.
Concealing Gambling Activity: Hiding the extent of your gambling from family members, lying about time and money spent, or feeling shame or guilt about your gambling behaviour.
Neglecting Responsibilities: Missing work, neglecting family obligations, or withdrawing from social activities because of time or money spent on gambling.
Gambling as an Emotional Escape: Turning to gambling specifically to cope with stress, anxiety, depression, loneliness, or other difficult emotions rather than as a recreational activity.
Quick Self-Assessment
Answer these questions honestly to help gauge your relationship with gambling. This is not a clinical diagnostic tool — it is a personal reflection guide designed to help you identify whether your gambling habits may benefit from closer attention.
Ask Yourself These Questions
Over the past 12 months, have you experienced any of the following? Honest self-reflection is the first step toward maintaining a healthy relationship with gambling.
Have you spent more money on gambling than you originally intended on more than two occasions?
Have you gambled with money that was intended for essential living expenses such as rent, food, or bills?
Have you felt the need to keep your gambling activity secret from people who are close to you?
Have you felt anxious, restless, or irritable when you were not gambling or when you tried to reduce how much you gamble?
Have you borrowed money — from any source — specifically to fund gambling activity?
Have you ever felt that gambling was out of your control, even temporarily, and wished you had stopped sooner?
Has gambling negatively affected your work, studies, family relationships, or social life in any way?
Have you returned to gambling the day after a significant loss specifically with the intention of winning your losses back?
If you answered "yes" to two or more of these questions, we strongly encourage you to contact pj0k's support team at [email protected] to discuss activating one of our responsible gaming tools. You may also wish to speak with a professional counsellor or a support organisation in your area. Reaching out is a sign of strength, not weakness.
Support Resources
If gambling is causing difficulties in your life, professional help is available. The organisations below provide free, confidential support to individuals experiencing problem gambling and their families. pj0k encourages all players to seek help without hesitation.
pj0k Support Team
Our trained support agents are available around the clock to help you activate any responsible gaming tool, discuss concerns, or provide information about external resources. Contact us via live chat or email at [email protected] — available 24/7, Bangladesh Standard Time.
Gamblers Anonymous
Gamblers Anonymous is an international fellowship of individuals who share their experience, strength, and hope with one another with the goal of solving their common gambling problem. Peer-led support groups meet regularly and are free to attend for anyone who believes they may have a gambling problem.
Mental Health Professionals
Problem gambling is recognised as a behavioural health condition that responds well to professional counselling and cognitive behavioural therapy (CBT). If gambling is significantly affecting your mental health or relationships, we encourage you to consult a qualified mental health professional in your city — Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh.
Family Support
Problem gambling affects not just the individual player but also their families and close relationships. If a member of your family is struggling with gambling, Gam-Anon — the companion organisation to Gamblers Anonymous — provides support groups specifically for friends and family members of problem gamblers. You are not alone.
Contact pj0k Support
If you feel that gambling is becoming a problem for you — or if you simply want to activate a deposit limit, time-out, or self-exclusion — our support team is here to help. All responsible gaming requests are handled with complete discretion and without judgement.
Reach Our Responsible Gaming Team
All responsible gaming tool requests are processed within 24 hours of a verified request being received. Self-exclusion requests are processed as a priority and take effect no later than 24 hours after verification. Our team will never pressure you to continue playing or attempt to dissuade you from using any responsible gaming tool.
Play Smart. Play Responsibly.
Gambling at pj0k should always be an enjoyable experience. Set your limits, know your boundaries, and explore everything our platform has to offer — from live cricket betting to premium slots — with full confidence that your wellbeing comes first.
For adults aged 21 and above only. Gambling involves risk. Please play responsibly.