pj0k Privacy Policy

1 Introduction and Scope

pj0k is committed to handling all personal data with care, transparency, and integrity. This Privacy Policy applies to all personal data collected through the pj0k website (pj0k.io), our mobile-optimised interface, customer support channels, and any other service operated under the pj0k brand.

This Policy applies to all registered players, prospective players who have begun but not completed the registration process, and any other individual who contacts pj0k for any purpose. It does not apply to third-party websites that may be linked to or from the Platform; those sites operate under their own privacy policies for which pj0k bears no responsibility.

2 Data Controller Identity

For the purposes of this Privacy Policy, the data controller responsible for your personal information is pj0k, operating the platform at pj0k.io. For all data protection enquiries, requests to exercise your rights, or complaints, you may contact our designated data protection point of contact at:

Email: [email protected] (plain text — not a clickable link)
Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

3 Personal Data We Collect

The categories of personal data pj0k collects are set out in the table below. We collect this data for specific, defined purposes and do not collect data beyond what is reasonably required for those purposes.

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, nationality, government-issued ID number	Account registration, KYC verification, age verification
Contact Data	Mobile phone number, email address, city of residence	Account communication, support, notifications
Financial Data	Mobile wallet number (bKash, Nagad, Rocket, Upay), transaction history, deposit and withdrawal amounts	Payment processing, AML compliance, withdrawal processing
Technical Data	IP address, device type, browser type and version, operating system, session duration	Platform security, fraud detection, technical troubleshooting
Usage Data	Pages visited, games played, bet history, click patterns, session timestamps	Personalisation, responsible gaming monitoring, platform improvement
Communications Data	Live chat transcripts, email correspondence, support ticket content	Dispute resolution, quality assurance, regulatory record-keeping
Verification Documents	Copies of National ID, passport, utility bills submitted for KYC	Identity verification, AML compliance, regulatory obligations

4 How We Collect Your Data

pj0k collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting our support team.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, via cookies, server logs, and similar tracking technologies (see Section 7).
• Third-party verification partners: Identity and address verification data returned by our KYC and AML compliance service providers as part of the verification process.
• Payment processors: Transaction confirmation data provided by bKash, Nagad, Rocket, Upay, and other payment partners when you make a deposit or withdrawal.

5 Legal Basis for Processing

pj0k processes personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions — including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations and record-keeping requirements.
• Legitimate interests: Processing carried out to protect the security and integrity of the Platform, prevent fraud, improve our services, and conduct responsible gaming monitoring — provided these interests are not overridden by your fundamental rights.
• Consent: Processing for optional purposes such as direct marketing communications, where we have obtained your explicit consent prior to processing. You may withdraw this consent at any time.

6 How We Use Your Data

pj0k uses your personal data for the following defined purposes:

• To create, manage, and maintain your account on the Platform.
• To verify your identity and age in accordance with KYC requirements.
• To process deposits, withdrawals, and any other financial transactions initiated by you.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct.
• To monitor your gaming activity for the purpose of identifying problem gambling indicators and providing responsible gaming interventions where necessary.
• To respond to your support queries, complaints, and account requests.
• To send you transactional communications relating to your account — such as deposit confirmations, withdrawal updates, and security alerts.
• To send you promotional and marketing communications where you have consented to receive them.
• To improve the performance, usability, and content of the Platform based on aggregated usage analytics.
• To comply with our legal and regulatory obligations, including reporting to competent authorities where required.

7 Cookies and Tracking Technologies

pj0k uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly — including session management, login persistence, and security tokens. These cannot be disabled without impairing Platform functionality.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how visitors use the Platform, enabling us to identify performance issues and improve user experience. No personally identifiable information is collected through these cookies.
• Functional cookies: Used to remember your preferences — such as language settings and display options — to provide a more personalised experience on return visits.
• Fraud prevention cookies: Used by our security and fraud detection systems to identify suspicious access patterns and protect your account from unauthorised access.

You may configure your browser to refuse or delete cookies; however, doing so may affect certain features of the Platform. For mobile users accessing pj0k via a mobile browser, cookie controls are available through your device's browser settings.

8 Third-Party Data Sharing

pj0k does not sell, rent, or trade your personal data. We share personal data with third parties only in the following circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other payment partners receive the minimum transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: KYC and AML compliance partners receive identity document data for the purpose of verifying your identity and age. These partners operate under strict contractual data processing obligations.
• Technology infrastructure providers: Cloud hosting and content delivery partners who process data on our behalf under binding data processing agreements that prohibit any independent use of your data.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or a formal request from a competent authority, pj0k may be legally obligated to disclose certain player data. We will notify you of any such disclosure to the extent permitted by law.
• Professional advisers: Legal, accounting, and auditing professionals who are bound by confidentiality obligations and process data only as necessary to deliver their professional services.

In all cases of third-party sharing, pj0k applies the principle of data minimisation — sharing only what is strictly necessary for the specific purpose and no more.

9 International Data Transfers

pj0k's core platform infrastructure is operated under international standards. In the course of providing our services, your personal data may be processed in jurisdictions outside Bangladesh. Where such transfers occur, pj0k ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Bangladesh, including through the use of contractual data protection clauses with all relevant third-party processors.

10 Data Retention

pj0k retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following guidelines:

• Active account data: Retained for the duration of your active account relationship with pj0k.
• KYC and identity documents: Retained for a minimum of five years following account closure, in accordance with AML regulatory requirements.
• Transaction records: Retained for a minimum of five years following the date of the transaction.
• Support communications: Retained for two years from the date of the interaction, unless the communication relates to an ongoing dispute or legal matter.
• Marketing consent records: Retained for as long as the consent remains active, plus two years following withdrawal of consent for record-keeping purposes.

Upon expiry of the applicable retention period, personal data is securely deleted using industry-standard data erasure methods, or irreversibly anonymised so that it can no longer be associated with any individual.

11 Data Security Measures

pj0k implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• AES-256 encryption for all personal data stored in our databases.
• Multi-factor authentication for all internal administrative access to player data systems.
• Role-based access controls ensuring that only authorised personnel can access specific categories of personal data.
• Regular automated vulnerability scanning and periodic manual penetration testing of Platform infrastructure.
• Comprehensive audit logging of all access to and modifications of personal data records.
• Secure, geographically redundant data backup systems with tested recovery procedures.

While pj0k applies industry-leading security practices, no system can be guaranteed to be completely immune to breach. In the event of a security incident that poses a material risk to your personal data, pj0k will notify affected players without undue delay and take all reasonable steps to mitigate the impact.

12 Children and Minors

The pj0k Platform is strictly intended for adults aged 21 years and above. pj0k does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or submitted personal data to the Platform, we will immediately suspend the account, delete all associated personal data, and, where applicable, report the incident in accordance with our legal obligations.

If you are a parent or guardian and believe that a minor in your care may have registered an account on pj0k, please contact our support team at [email protected] immediately.

13 Your Privacy Rights

As described in the "Your Data Rights" section above, you hold the right to access, rectify, erase, restrict, and port your personal data, and to object to certain processing activities. To exercise any of these rights, please submit a written request to [email protected] with your full registered name, account username, and a description of the right you wish to exercise. We will respond within 30 days of receiving a complete and verified request. In complex cases, we may extend this period by a further 30 days with written notification to you.

pj0k will not charge a fee for reasonable requests made in good faith. Requests that are manifestly unfounded or excessive may be subject to a reasonable administrative fee or may be declined, with written reasons provided to you.

14 Marketing Communications

pj0k may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new games, and special offers — but only where you have given explicit consent to receive such communications during registration or via your account preferences.

You may withdraw your consent to marketing communications at any time by contacting [email protected] or by updating your communication preferences in your account settings. Withdrawal of marketing consent does not affect transactional and account-related communications, which are sent as a necessary part of the service.

15 Changes to This Policy

pj0k reserves the right to update or amend this Privacy Policy at any time. Where a material change is made — such as a new category of data being collected, a new purpose being introduced, or a new third party being granted access to player data — pj0k will provide at least 14 days' advance notice by displaying a prominent notice on the Platform and, where appropriate, by sending an email to your registered address.

The date of the most recent revision is displayed at the top of this document. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. If you do not agree with a material change, you should close your account before the amendment takes effect.

16 Contact and Complaints

For all privacy-related enquiries, requests to exercise your data rights, or complaints regarding pj0k's handling of your personal data, please contact us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the pj0k website
• Response Time: Live chat within 60 seconds; email within 2 hours for general queries; up to 30 days for formal data rights requests
• Operating Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

If you are not satisfied with pj0k's response to your privacy complaint, you have the right to escalate the matter to the relevant data protection or consumer protection authority in your jurisdiction.

This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions. The English-language version of this document is the sole binding version. In the event of any conflict with a translation, the English text shall prevail.